About Metropolitan Realty Group
Metropolitan Realty Group is dedicated to serving potential residents by providing sufficient information about the properties we manage.
If your question has not been answered, please click here to e-mail us your question or call us at (212) 835-9040.
Frequently Asked Questions
- Q: Do you accept Section vouchers?
- Q: How do I get my name on the waiting list?
- Q: How long do I have to wait to get an apartment?
- Q: What are the requirements for recertification?
- Q: How do I determine if I qualify for rental assistance?
- Q: What is your pet policy?
- Q: Where do I send my rent payment?
- Q: I'd like to transfer to a bigger unit, what do I do?
- Q: When will my apartment be painted?
- Q: Can tenants do their own repairs?
- Q: Are tenants allowed to paint their own apartments?
- Q: Can Tenants meet with Management?
- Q: When are apartment inspections conducted?
- Q: What are the criteria used for tenant selection?
- Q: I stayed home and no one showed up to perform scheduled maintenance on my apartment, why?
- Q: Can I install a satellite dish?
- Q: Why do I have to remove my washing machine?
Section 8 Vouchers are not accepted for project-based Section 8 units.
All persons wishing to be admitted to the development or placed on the waiting list must complete an application and supply all documentation required. Prospective tenants submitting incomplete applications will not be considered for occupancy. Upon receipt of the initial application, the date and time the application was received by the management office shall be recorded, and the resident manager shall maintain, at the rental office, a Waiting list consisting of all remaining applicants. Applications may be obtained by clicking on the link below or submitting a request by:
Mail or Personal Visit to:
Metropolitan Realty Group, LLC
15 West 39th Street 7th floor
New York, NY 10018
Tel. (212) 835-9040
Office Hours: 9:00 a.m. to 5:00 p.m.
Drop Location: Completed applications can be placed in the drop slot under the manager’s office door anytime or by mailing to the main office.
Current and future applicants who have completed an application are placed on the property's waiting list in the order the applications are received in the rental office. Placement on a property's waiting list is not a guarantee that an applicant will be granted admission to the property.
Metropolitan Realty Group, LLC will update the waiting list semi-annually to ensure that applicant information is current. Applicants should contact the management office every six months to confirm their continued need to remain on the waiting list and to advise management of any changes in personal, financial or household composition.
Any applicant whose application is rejected for admission to the property will receive written notice of the rejection. The written notice will detail the specific reason(s) why the applicant's application for admission was declined, and shall outline the procedure for appealing the application rejection decision (An applicant has 14 days to appeal a rejection decision).
When the average wait for a particular unit is 1 year or more, the waiting list will be closed and no additional applications will be taken. Metropolitan Realty Group, LLC will use the means outlined in the Affirmative Fair Housing Marketing Plan to notify any potential applicants that the waiting list is closed and the reason. When Metropolitan Realty Group, LLC opens the waiting list for applications the same means will be used to notify potential applicants.
All tenants who are not paying market rent are required to recertify at least once per year on the anniversary of their move in date. Tenants must supply all information requested for use in a regularly scheduled recertification of family income and composition in accordance with HUD requirements. Annually, tenants should contact the management office at least 120 days prior to the anniversary of their move in date to provide updated information needed for their annual recertification for verification.
Interim Recertification: All tenants must notify the rental office when:
- A family member moves out of the unit
- The family proposes to move a new member into the unit
- An adult member of the family who was reported as unemployed on the most recent certification obtains employment
- The family's income cumulatively increases by $200 or more per month
- Any change in income, assets or household composition
Note: Tenants are not required to report when a family member turns 18 years until the next Annual Recertification.
Note: Tenants may request an interim recertification due to any changes occurring since the last recertification that may affect the tenant rent and assistance payment for the tenant. Changes a tenant may report include the following:
- Decreases in income including, but not limited to, loss of employment, reduction in number of hours worked by an employed family member, and loss or reduction of welfare income
- Increases in allowances including, but not limited to, increased medical expenses, and higher child care costs; and
- Other changes affecting the calculation of a family's annual or adjusted income including, but not limited to, a family member turning 62 years old, becoming a full-time student, or becoming a person with a disability.
- Applicants seeking rental assistance must meet the following eligibility factors:
- The applicant must be at least 18 years of age.
- The applicant's total annual income must not exceed 50% of the median income for the geographic area of New York City. (24 CFR 5.609, and 5.653)
- The applicant must disclose and provide proof of the Social Security Numbers (SSNs) for all members at least six years of age and older and Employer Identification Numbers ( 24 CFR 5.216). If a member can not locate their social security card, the applicant should request a copy from the Social Security Administration. When an applicant has a SSN but does not have the required documentation, the applicant may submit a request for a copy from the Social Security Administration (SSA) and must submit and certify the SSN is accurate but that acceptable documentation could not be provided at this time.
- All adults (age 18 and older) in each applicant family must sign an Authorization for Release of Information prior to receiving assistance and annually thereafter ( 24 CFR 5.230, 5.232).
- The penalty for failing to sign consent forms: The family will be considered ineligible if any of the adult members refuse to sign applicable consent and verification forms.
- The unit for which the family is applying must be the family's only residence.
- The family must agree to pay the rent required by the program under which the family will receive assistance.
- Only U.S. citizens, nationals, and non-citizens who have eligible immigration status as determined by HUD may benefit from federal rental assistance at Metropolitan Realty Group, LLC (24 CFR part 5, subpart
- Verification of immigration status will be completed via SAVE Verification Program to determine non-citizen eligibility.
Not pets are allowed. Assistance animals are not pets. When the animal performs the disability-related assistance or provides the disability-related benefit needed by the person with the disability, the assistive animal is allowed. Third-party verification from a medical professional is required. Proof of licensing and up-to-date shot and health records must be provided and maintained at the management office. Third-party verification of said records may be requested.
Tenants rent payments are due by the first day of each month. Management provides each tenant with a monthly billing statement/invoice which includes the due date and rent amount. Payments should be mailed to Metropolitan Realty Group, 15 West 39th Street, New York, NY 10018.
Unit Transfer Policy
After move-in, if a unit becomes overcrowded or underutilized because of changes in family composition, the family can request a transfer and will be placed on the in-house transfer list. Subject to tenant having a zero rental balance, once the appropriate size unit becomes available, the family that is next on the transfer list will be required to transfer into that unit.
When it has been determined that a tenant's current dwelling unit is smaller or larger than appropriate as a result of a change in family size or composition, the tenant will be required to transfer to the next available appropriate unit within 30 days after notification of the required unit is available within the project or remain in the same unit and pay the HUD approved market rent.
Exceptions to this policy are as follows:
If the tenant is occupying a unit that is larger than needed and there is no demand for that larger unit, the tenant will not be required to move from the larger unit until there is a demand for that size of unit.
If the tenant has given a written notice to vacate, the tenant is not required to transfer.
- Transfers to different units as a reasonable accommodation due to a household member's disability, will be given priority.
- When a medical professional verifies in writing that a tenant needs a particular unit size, that tenant may transfer to the next available unit.
- For the matter of safety of a resident who has certified they are victim of domestic violence, a transfer request will be considered. Additional certification beyond the self certification may be requested.
- Existing tenants must submit a written request, including the reason(s) for the request for a unit transfer to the management office. The management will review the request and determine if the request is a valid reason for a unit transfer.
Our maintenance staff will come by to inspect your apartment so that we can determine whether painting is necessary. Give us a call or use our work order request form to schedule an inspection.
No alteration, addition, or improvements shall be made in or to the premises without the prior consent of the Landlord in writing.
No alteration, addition, or improvements shall be made in or to the premises without the prior consent of the Landlord in writing. This includes painting.
Management would love to hear from you. If you wish to meet with us please give us a call and schedule an appointment 212-835-9040.
Move-In Inspections:Prior to taking occupancy the owner and the tenant will inspect the unit to be occupied. During the move in inspection:
The condition of the unit will be documented. An explanation will be given to the tenant regarding the tenant's responsibility for damages caused to the unit by family members and guests.
An explanation of the house rules will be given.
The tenants will be instructed how to operate the appliances and equipment in the unit.
When a unit is being vacated by the tenant, a move-out inspection will be done to ensure there are no damages to the unit. Any and all damages will be listed on the move-out inspection form and will be compared to the move-in form to determine if the damage is reasonable wear and tear or excessive damage caused by the tenant's abuse or negligence. The tenant will be given prior notice of the move-out inspection and be allowed to accompany the inspector if the tenant chooses. Security Deposit refunds will be made within 30 days of the move-out date. Any damage charges will be deducted from the refund check and the former tenant will receive a written accounting containing the reason(s) for the deduction(s).
Annual Unit Inspections:
Metropolitan Realty Group, LLC will perform unit inspections at least once per year to determine:
Whether the appliances and equipment in the unit are functioning properly and to assess whether a component needs to be repaired or replaced.
If any damage to the unit has been caused by the tenant's abuse or negligence and, if so, make the necessary repairs and bill the tenant for the cost of the repairs.
All applications will be evaluated for income eligibility and will undergo a series of background checks i.e., credit check, housing suit check and criminal check which includes sex offender search (for pre-qualification purposes). All household members 18 years of age and older are subject to a background check. All new members to the household are subject to a background check (credit, housing suit and criminal check).
NOTE: Any member of the family who has a pending trial which could result in a misdemeanor or felony conviction or a drug related conviction (either misdemeanor or a felony) will be held on our waiting list until the outcome of the trial. If convicted, the family will be dropped from the waiting list.
Credit History - Any applicant will be denied admission if:
The applicant has three or more accounts over 90 days delinquent and has not made an attempt to make restitution or form a payment plan, unless it is caused by medical expenses.
The applicant has a bankruptcy that has not been discharged, unless it is due to medical expenses.
Note: If an Applicant has no credit references, a minimum of three references from doctors, physicians or other like people will be needed to help determine if the applicant fits the tenant selection criteria, i.e., paying their outstanding debts in a timely fashion as agreed with the doctors, physicians or other like people.
Landlord References - References will be sought, preferably from two or more prior landlords for the last 5 years, concerning the applicant's rental history based on the following criteria:
- The applicant must demonstrate the ability to pay rent and make such payments timely.
- The applicant must not owe a balance to a present or previous landlord due to unpaid rent and/or damages to the unit that was caused by any applicant member or guests of the applicant.
- The applicant must demonstrate the ability to care for the unit in a clean, safe and sanitary manner as stated in the lease.
- The applicant must not have a record of disturbances of neighbors, destruction of property, or living or housekeeping habits at prior residences which may adversely affect health, safety or welfare of other residents, or cause damage to the unit or development.
- The applicant must not have a record of eviction from housing or termination from residential programs.
Note: If an applicant has no prior landlord references, a home visit may be required in order to determine whether the applicant meets the selection criteria, i.e., maintains their household in a clean and safe manner.
Other Factors Determining Suitability
- The applicant must have the ability and willingness to comply with the terms of the Property's lease.
- The applicant must not misrepresent any information related to eligibility, award of preference for admission, allowances, or rent. However, if a discrepancy occurs, the applicant will be given 30 days to supplement and correct any information to rectify the problem.
- The applicant must not refuse to sign required paper work prior to taking occupancy.
If no one showed up we certainly want to hear from you. Please call at (212) 835-9040 or email us and indicate what work was to be performed and what time your appointment was for.
Satellite dishes cannot be installed on any part of the buildings.
No washing machines, dryers or dishwashers of any sort are allowed in your apartment.